Frequently Asked Questions -FAQs
Shipping
Store Policy
Standard & Express Shipping
All shipping methods depend on option selected at checkout and carrier transit destinations. Please note, that transit time does not include holidays, weekends or international shipping. Dance Lashes is not responsible for delays in delivery due to events beyond our control, this includes but not limited to transportation failures, inclement weather, shortage of materials or labor strikes.
Domestic & International Shipping
Rates based on delivery address. Dance Lashes is not responsible for missing items or packages sent by 3rd party carriers domestically or internationally. All 3rd party freight forwarder addresses are the responsibility of the buyer and 3rd party freight forwarders are liable for all final destination deliveries and confirmations.
Delivery Time
All delivery times depend on carrier transit based on the shipping method selected at checkout; does not include events beyond our control, holidays, weekends, international shipping outside of the United States or bulk orders.
Note: Dance Lashes is closed on all major USA holidays.
Refused Packages
A $15 Non-Delivery Inconvenience Fee will be charged to the payment method selected during checkout for refused shipments.
Bulk Orders
For bulk orders, please contact us at info@dancelashes.com
What is Dance Lashes?
Dance Lashes is Made By Dancers For Dancers. A brand that carries the most durable, long-lasting, comfortable and versatile eyelashes to showcase your talents. A brand that supports the community of dancers, performers, lash and beauty lovers. We offer over 30+ eyelash styles and a colleciton of waterproof beauty products. Our products are specifically designed with durability for performance and individuals with an active lifestyle.
What makes Dance Lashes ideal for dancers, performers and others?
Our products are vetted and tested by dancers to ensure quality where it matters. Dancers, performers, individuals with active lifestyles and first timers can benefit from Dance Lashes due to it's guaranteed quality in longevity in wear time, level of comfort, easy of use and resilience.
What can Dance Lashes be used for?
Competitions, performances, photoshoots, recitals, showcases, events, stage glam looks & more!
What eyelashes should I buy for my dancer?
We recommend starting with Petite Lashes and working your way up to medium to full sizes. We provide an eye shape guide to assist you with finding the perfect pair of lashes to match your eye shape. You can also send us a email at info@dancelashes.com or direct message us on our social media pages for a quick reply.
What pair of lashes should I buy for competition?
We recommend any pair of lashes that compliment your personality and vibe! We have many sizes and styles to choose from and have a drop down menu to help match you with the perfect set of lashes.
It is my first time wearing lashes, which pair of lashes should I get?
We recommend starting with Petite Lashes and working your way up to medium to full sizes. We provide an eye shape guide to assist you with finding the perfect pair of lashes to match your eye shape. You can also send us a email at info@dancelashes.com or direct message us on our social media pages for a quick reply.
Are these lashes reusable?
Yes! Our lashes are reusable up to 20 wears with proper care. See lash care step by step guide.
It is my first time and/or I have a hard time applying lashes. What can I do?
We recommend using a eyelash applicator when applying your lashes for easy of use. Opting for our Magnetic Lashes is a great start for first timers. Opting for our lash adhesive eyeliner is a great choice vs glue. We offer a lash care step by step guide, in addition to sharing lash tips and tricks on our social media pages.
How do I apply my lashes?
See Lash Care Step by Step Guide>
How do I remove my eyelashes?
We recommend using a makeup wipe, makeup remover or coconut oil with a cotton swab when removing false eyelashes or beauty products. First, remove your lashes from the end corner of your eye (not the inner tear drop area). Second, peel the lash off slowly with your fingers and makeup remover of choice as the easiest and safest technique.
My eyelashes are a little longer on the end, can I trim them?
Yes you can. We recommend trimming your lashes from the end corner (not the inner corner closest to the tear drop area) and working your way in using small adjustment cuts. We do not recommend trimming your lashes from the inner corner closest to the tear drop area as this will change the shape of your lashes. If you have medium or full shape lashes that are all the same length, you may be able trim from either end but be sure to check the stands on the end before making any adjustment cuts.
I or my child has a medical condition that requires special glue prescribed by my dermatologist. Can I use any glue with your lashes?
Yes, you can use any adhesive of your choice. We recommend consulting with your doctor on recommendations for you.
How do I clean my eyelashes?
We recommend using gentle soap and water. See lash care step by step guide.
What qualifies as a bulk order?
Any orders with a quantity of 10 or more pairs of the same lash style. Bulk Order Form>
Terms of Use:
The use of Dance Lashes products agrees with Dance Lashes Terms of Service.
Inquiries or Bulk Orders
For all questions or inquires, please contact us at info@dancelashes.com. Bulk Order Form>
Returns & Exchanges
No refunds or exchanges, due to the nature of the item and for sanitary purposes.
Damaged Items
In a inconvenient event you receive a damaged item, we may replace it.
For damaged item(s), please send your order # and photo of item to info@dancelashes.com